Customer Care

 

Customer Care

Each piece of jewelry is carefully hand fabricated in the USA. Please allow 2-4 weeks to receive your piece. If you would like to request a rush order please contact info@kbhjewels.com and we are happy to meet your needs.

Shipping

Free shipping is offered on all continental US orders over $300. In addition, we also offer 2-Day shipping at $25 as well as Next Day Air at $50 for anywhere in the continental US. Shipping to Hawaii or Alaska is free on all orders over $500. If your order is under $500, a $50 shipping fee will be applied.

All shipments require a direct signature. We do not ship to PO Boxes. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

International Shipping

Shipping to Canada takes 1-2 business days, in addition to the time spent in customs. Fees per order are $30. All other international orders are shipped insured. Shipping time is 3 - 5 business days, plus time in customs. Fees per order are $35. All international orders are subject to import taxes, customs duties, and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. KBH Jewels has no control over these charges and cannot predict what they may be. All international orders are final sale.

Returns

Unworn jewelry is eligible to be returned for credit or exchange within 14 days of receipt. All custom pieces and special orders are final sale. If you have a question about a custom piece or special order please contact, info@kbhjewels.com.

KBH Jewels will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or caused by misuse will require a repair charge. Repairs will be assessed individually and communicated prior to repairing.