Customer Care


Free shipping is offered on all continental US orders. Shipping to all other countries depends upon product weight and distance and rates will be calculated automatically during checkout.

All shipments require a direct signature. We do not ship to PO Boxes. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Each piece of jewelry is carefully hand fabricated in the USA. Please allow 2-4 weeks to receive your piece. If you would like to request a rush order please contact and we are happy to meet your needs.


International Shipping

Shipping to Canada takes 1-2 business days, in addition to the time spent in customs. All other international orders are shipped insured. Shipping time is 3 - 5 business days, plus time in customs. All international orders are subject to import taxes, customs duties, and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. KBH Jewels has no control over these charges and cannot predict what they may be. All international orders are final sale and rates for shipping are calculated automatically during checkout.


Refunds, Returns & Exchanges

All full priced, unworn jewelry is eligible to be returned for credit or exchange within 14 days of receipt. All items purchased on sale are FINAL SALE and therefore not eligible for returns, exchanges or price adjustments. All custom pieces and special orders are FINAL SALE. If you have a question about a custom piece or special order please contact,

Please note the below exceptions for all returns and exchanges:

  • Product showing any signs of wear, resizing, or damage will not be accepted and will be returned to sender.
  • Custom or Special orders are non-refundable and cannot be exchanged. 
  • Any item bought during a sale event are final sale and cannot be returned or exchanged.


To exchange an item please email us at info@kbhjewels.comIf you are shipping back your order, please ensure it is packed securely and in its original packaging. KBH Jewels is not responsible for any damages incurred during transit.

KBH Jewels will repair at no charge any breakage caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or caused by misuse will require a repair charge. Repairs will be assessed individually and communicated prior to repairing.


Payment accepts all major credit cards: Visa, Mastercard, Amex, Discover, Diners Club, JCB as well as Paypal, Amazon Pay, and Apple Pay.